Ordering FAQ
How do I use the shopping cart?
1)Select the item(s) you wish, and click "View Cart" to see your cart and check out. This takes you to the cart page.
2)The cart page shows your order, and on the left side underneath your items are two dropdown menus to select your shipping method and method of payment. Make you selections.
3)Click the button that says "Check Out Purchase Total (your total is shown)" This takes you to the page to enter your shipping information.
4)Click "Enter" at the bottom of the page. This takes you to the secure check out page where you will enter your credit card.
5)Enter your credit card information and click "Submit Order".Please note:If you chose "Paypal" rather than "Secure Online Credit Card Transaction", the "Enter" button will take you to Paypal. If you chose "Credit Card Transaction Via Telephone" the "Enter" button will take you to a page showing the telephone number to place your order. "Check or Money Order" will offer you a printable version of your cart to mail in with your order.
Where can I see the prices for hotcats products?
Prices are clearly labeled in our order form for each Hotcat product. Also, we offer quantity discounts! Quantity discounts are also plainly marked in the order form, and discounted prices are automatically entered upon ordering.
Is my credit card payment secure?
Yes! Secure credit card payments through our shopping cart are taken by Secure Pay - a leader in Internet Security. Secure Pay uses the most secure encryption technology available. Paypal is also an option, and is also a respected and secure online payment provider.
What if I don't want to pay online?
There are several alternative ways to order our products. To use regular mail, just use the shopping cart as usual. At the bottom of the cart, choose the payment option "pay with check or money order" from the drop down box. Your order will be shown in a printable format; just fill in your personal information (name, shipping address, etc.), print out your order and mail it in with a check or money order. Our mailing address is on the order form and also at the bottom of this page for your convenience.
Are there other ways to order?
Yes, you can telephone in your order to us at 541-933-2151. For your convenience, you may go through our cart as usual and choose "Credit Card Transaction Via Telephone". We'll receive a copy of your order via email, so all you'll need to provide us with is your credit card information. You'll also receive a copy via email.
There is also an option to fax in your order. Selecting this option will provide you with a printable version of your order to fax in. Our fax number is on the form.
Can I use my paypal account?
Yes! Use our shopping cart and in the drop down box labeled "Payment Option" choose "Pay Pal". You'll be taken to the paypal secure website to enter your payment. Paypal will immediately send us your payment notice, and we will fill your order!
You may use paypal even if you don't have a paypal account. If you don't have a free paypal account and wish to get one, click here.
What is your delivery time?
Orders are usually shipped within 7 business days.
What is your refund policy?
Hotcats products are not refundable unless there is a problem with materials or workmanship. If you feel this applies in your situation, please contact us immediately upon receipt.
What about my personal information?
Full Circle Herb values your business and respects your privacy. We will use your personal information simply to fill and ship your order. We will never trade or give away any information about you to any other party.
What is your customer service contact information?
Full Circle Herb Co.
39582 Mohawk Loop
Marcola, OR 97454
telephone: 541-933-2151
